TGNC Youth and Family Case Coordinator

Organization: Trans Up Front
Position Type: Full-Time, Salaried
Salary: $45,000 per year
Work Arrangement: Hybrid — up to 2 days per week in the office, with remaining work performed remotely. Office located in Berwyn, IL
 

About Trans Up Front

Trans Up Front supports transgender, gender-nonconforming, and gender-expansive (TGNC) youth and their families as they navigate education, discrimination, and other systems that may create barriers to safety, inclusion, and access to services.
 

Position Summary

Trans Up Front is seeking a compassionate, organized, and proactive Case Coordinator to support TGNC youth and their families. The Care Coordinator will help clients navigate educational and community systems, coordinate services and referrals, respond to discrimination concerns, and provide ongoing advocacy and support.

This role requires strong relationship-building skills, attention to detail, and the ability to work collaboratively with youth, families, schools, service providers, and community partners.
 

Key Responsibilities
 

Client Support & Case Coordination

• Conduct intakes and needs assessments with TGNC youth and their families.

• Develop individualized support plans based on each client's needs and goals.

• Manage an active caseload and provide consistent follow-up.

• Coordinate referrals and connections to educational, healthcare, legal, social-service, and community resources.

• Maintain accurate, timely, and confidential client records.

• Help clients navigate barriers to accessing affirming services and support.
   

Education & Discrimination Advocacy

• Support TGNC youth and families experiencing bullying, harassment, discrimination, or exclusion in educational settings.

• Assist families in communicating with schools and navigating school policies, procedures, and available supports.

• Participate in school meetings and advocate for affirming and equitable treatment when appropriate.

• Help clients document concerns and identify appropriate options for addressing discrimination.

• Coordinate with legal or specialized advocacy partners when additional expertise is needed.
   

Family & Community Support

• Build trusting, affirming relationships with youth, parents, and caregivers.

• Provide information and support to families navigating a young person's gender identity or transition.

• Connect families with affirming community resources and support networks.

• Build relationships with schools, youth-serving organizations, and other community partners.

• Participate in community outreach, educational programming, and organizational events.
   

Team Collaboration & Professional Practice

• Participate in team meetings, supervision, case consultations, and professional development.

• Communicate emerging client and community needs to organizational leadership.

• Maintain appropriate confidentiality, professional boundaries, and ethical standards.

• Contribute to program evaluation and efforts to improve services for TGNC youth and families.
   

Qualifications
 

Required

• Experience in care coordination, case management, social services, youth services, advocacy, education, community organizing, or a related field.

• Experience working with transgender, nonbinary, gender-nonconforming, or gender-expansive youth and/or families.

• Understanding of challenges TGNC youth may encounter in educational and community settings.

• Strong communication, organization, documentation, and interpersonal skills.

• Ability to manage multiple cases and competing priorities.

• Commitment to LGBTQ+ inclusion, racial equity, disability justice, and culturally responsive practice.

• Ability to work independently while collaborating effectively with a team.
   

Preferred

• Bachelor's degree in social work, education, human services, psychology, counseling, public health, or a related field, or equivalent professional experience.

• Experience with school-based advocacy or care coordination.

• Knowledge of LGBTQ+ youth resources and community services.

• Experience navigating discrimination complaints, school grievance processes, or other advocacy systems.

• Experience with case-management or care-coordination databases.

• Bilingual or multilingual skills.
   

Commitment to Inclusion

Trans Up Front is committed to creating an inclusive workplace and welcomes applicants with diverse identities, backgrounds, experiences, and perspectives. We strongly encourage transgender, nonbinary, gender-expansive, LGBTQ+, BIPOC, disabled, immigrant, and other historically underrepresented individuals to apply.
 

How to Apply

Please submit a resume and cover letter describing your relevant experience and interest in supporting transgender and gender-expansive youth and families to careers@transupfrontil.com with subject line “Care Coordinator - your name and pronouns”

Trans Up Front is an equal opportunity organization committed to affirming and supporting the communities we serve.